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- Orders can only be cancelled before it is shipped. If you want to cancel an order, kindly call the customer care hotline.
- All orders should be confirmed before accepting the items.
- Orders can only be returned at the point of Delivery. Items will not be collected after delivery has been completed.
- Ensure your return slip is signed by our agents as your proof of return.
- Once we receive your returned item, we will inspect it and process your refund within 10 business days via voucher or bank transfer depending on your selected option.
- Payment on Delivery will be by POS transactions only. If you opt for Direct Bank Transfer, you will have to wait until your payment is confirmed.